Service Coordinator

Service Coordinator Job Description

Job Summary

The Service Coordinator assists the prospective participant to become a waiver participant and coordinates and monitors the provision of all services in their Service Plan. Services may include Medicaid State Plan services, non-Medicaid Federal, State and locally funded services, as well as educational, vocational, social, community and medical services. The goal is to increase the participant’s independence, productivity and integration into the community while maintaining the health and welfare of the individual.

Service Coordinator Responsibilities

• Act as an advocate for the participant while ensuring their right to choice as outline in their Waiver Participant Rights and Responsibility agreement, while respecting their dignity to risk and the right to fail.
• Assists the participant in the development, implementation and monitoring of all services in a client-centered and individualized Service Plan. Initiate and oversee the assessment and reassessment of the participant’s level of care and on-going review of the Service Plan. Formally reviewing, and submitting initial and ongoing Service Plans to the Service Coordinator Supervisor for review prior to submitting to the prospective Regional Resource Center (refer to the Service Plan section of this Manual for specific information on Service Plan responsibilities).
• Provide intensive case management services including but not limited to: crisis intervention, risk reduction and emergency referrals to ensure the participant’s health and welfare.
• Conduct a minimum of one Monthly face to face visit and at least one quarterly visit to the participant’s residence. Schedule and facilitate team meetings bi-annually or as needed for participant’s. Attend appointments and meetings as necessary.
• Link the participants with an appropriate service provider through community referrals.
• Assist the participant in securing a community residency that meets their individual welfare and safety needs.
• Meet all documentation timelines while maintaining quality of services including but not limited to: Complete Service plan packages; Serious Reportable Incidents; Monthly face-to-face documentation and progress notes; Housing requests; Transportation records; and Team Meeting notes.
• Participate in trainings at the discretion of the Supervisor and strive for professional development. Increase their knowledge base related to participant population. Review program updates as administered and implement all changes, regulatory and otherwise.

Required Knowledge and Skills & Materials

Possess a basic knowledge and understanding of public welfare, Social Security benefits and entitlements. General knowledge and understanding of developmental, physical and cognitive disabilities, traumatic brain injury, chronic medical conditions and/or mental illness. Have knowledge and understanding of the challenges facing individuals who have developmental, medical and cognitive disabilities.

Must have drivers license with reliable transportation (for Counties outside of NYC). Must have basic computer skills with accessibility to a computer, printer, scanner and internet service with the ability to email (established home office set-up). Must have strong advocacy skills, ability to multi-task and handle large amounts of paperwork. Must also effectively communicate both verbally and in writing. Must have the ability to make decisions and problem solve. Must possess excellent time management skills.

Position Specifics

• Candidate may have participants in all approved regions including Bronx, Kings, Queens, Manhattan, Staten Island, Nassau, Suffolk and Westchester, Orange, Putnam, Dutchess and Rockland Counties. While Optimum Choice Services, Inc. strives to ensure participant’s choice, we also recognize the importance of provider accessibility to their clients in emergency situations and will make every effort to provide a caseload with a geographical area in proximity to the Service Coordinator’s community.
• Work hours are flexible and Service Coordinator may work remotely.
• Service Coordinator must attend monthly mandatory monthly SC meetings with Supervisor, or as requested by Supervisor.
• Salary is based on part-time or full time/per diem employment.

Education and Experience

Qualifications

1. Licensed Master Social Worker (LMSW- licensed by the NYS Education Department);
2. Licensed Clinical Social Worker (LCSW- licensed by the NYS Education Department);
3. Individual with a Doctorate or Master of Social Work degree;
4. Individual with a Doctorate or Master of Psychology degree;
5. Licensed Physical Therapist (licensed by the NYS Education Department);
6. Registered Professional Nurse (licensed by the NYS Education Department);
7. Certified Teacher of Students with Disabilities (certified by the NYS Education Department);
8. Certified Rehabilitation Counselor (certified as a Certified Rehabilitation Counselor (CRC) by the Commission on Rehabilitation Counselor Certification);
9. Licensed Speech Pathologist (licensed by the NYS Education Department);
10. Licensed Occupational Therapist (licensed by the NYS Education Department);

AND

Must have, at a minimum, one (1) year of experience providing case management/service coordination, information linkages and referrals regarding community based services for individuals with disabilities and/or Traumatic Brain Injury;

OR

Individual with a Bachelor’s degree and three (3) years of experience providing case management/service coordination, information linkages and referrals regarding community based services for individuals with disabilities and/or Traumatic Brain Injury.

New 2020:

An individual with an Associates degree and 5 years experience providing case management/service coordination, information, linkages and referrals regarding community-based services for individuals with disabilities and/or seniors.

Any provider currently providing Service Coordination approved pursuant to the qualifications in the waiver prior to the most recent approval is approved to provide services under the new application. New employees/providers are required to meet the new qualifications. The grandfathering of current providers sunsets when the staff person terminates employment with the current employer.

The potential service coordinator agrees to these responsibilities and has the experience and/or educational requirements for this position.

Go back to the Careers page to apply.